ORDER STATUS. We will email order status updates to the email address you provide at check-out. Updates will include order confirmation, shipment confirmation and tracking details, as well as notification of any delays or requests for additional information.
ORDER CANCELLATION. Regular orders may be cancelled prior to shipment. If you wish to cancel an order after shipping please refer to our Returns & Exchanges section for return instructions. We regret that we are unable to refund shipping charges for items cancelled once they have been shipped. For cancelled orders placed using our free shipping option, customer will be responsible for any shipping charges we incur to ship your package, if package has been shipped prior to notification of cancellation. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages. Custom Orders cannot be cancelled once they have been placed into production.
RETURNS AND EXCHANGES. Unworn, unaltered jewelry with tags attached and in its original packaging may be returned for refund or exchange within 14 days of receipt. Please email firstname.lastname@example.org for return requests. Please provide your Name, Address, Order Number and Reason for Return. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error. We cannot accept returns for merchandise purchased anywhere other than at www.urbainmn.com. Return shipping and insurance is the responsibility of the customer. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages. Custom Items cannot be returned.